Delivery and returns

The delivery means a transfer to the customer of the physical possession or the control of the good.It’s done only after the payment confirmation by the bank of the Seller.The products are delivered with those methods: COLLISSIMO 48H, for the shipments to Metropolitan France, and COLLISSIMO INTERNATIONAL for the other destinations.

The products are delivered at the address indicated by the buyer on the ordering form, the buyer must verify it’s accuracy.Any package sent back to Seller due to a wrong or incomplete address will be re-shipped to the expense of the Buyer.The Buyer can, at his request, obtain the sending of a bill to the address of facturation and not to the address of delivery, by validating this option on the ordering form.

If the buyer is absent the days of delivery, the delivery service will leave a delivery notice in the mailbox, that will allow to collect the package at the place indicated and within the time indicated.
If at the moment of the delivery the package is damaged, torn or opened, the Buyer must verify the state of the products.If they have been damaged, the Buyer must without fail refuse the package, and note a reserve on the delivery note (package refused because opened or damaged).

The buyer must indicate on the delivery form in the form of handwriting reserves, along with his signature, any anomaly concerning the delivery (damages, missing products regarding the ordering form, damaged package, broken products, etc).This verification is considered as executed as soon as the Buyer, or another person authorized by him, signed the delivery receipt.

The Buyer will then have to confirm by registered letter those reserves to the transporter at the most two working days following the reception of the articles, and transmit a copy of this letter by fac or postal to the Seller at the address indicated in the terms of use of the website.

If the products needs to be resent to the Seller, they must be subjected by a return claim upon the Seller, in the seven days following the delivery.Any claim formulated after this time can not be accepted.The return of the product will only be accepted with the product in it’s original state (packaging, accessories, notice, etc).

The Buyer will have to formulate to the Seller, the same day of the delivery or at the most the first working day following the delivery, any claim of mistake of delivery or claim of non conformity of the product in nature or quality regarding to the indications stated on the ordering form.Any claim formulated after this time will be rejected.The claim will be made, at the Buyer’s choice:

-By phone: +330769710681
-Email address:

Any reclamation not made according the rules defined above and in the time defined above, can not be accepted and will release the Seller of any responsibility towards the Buyer.At the time of reception of the claim, the Seller will issue an exchange number of the concerned products, and will communicate it by email to the Buyer.The exchange of a product can take place only after the attribution of the exchange number.

In case of mistake of delivery, any product to exchange or to refund, will have to be returned to the Seller in it’s entirety and in it’s original packaging, by the way of a COLLISSIMO, to the following address: 28 rue Faidherbe 75011 PARIS the return costs are at the expense of the Seller.